Posts Tagged ‘Non Profit Management’

Screening Tips for Volunteer Managers

Wednesday, January 6th, 2010

Recruiting VolunteersPre-screening volunteers is vital to the safety of non profit organizations’ (NPOs) finances, clients, staff, and volunteer base. How can NPOs make screening volunteers a regular practice?  It’s simple: think like a for-profit company, and “hire” your volunteers as if you were hiring a paid employee.

First, write a job description for each volunteer position. Clarifying expectations and duties is highly beneficial for both the organization and volunteers.

Don’t hesitate to let potential volunteers know that the organization requires volunteer screening, and to what extent. Send a clear signal to clients, supporters, volunteers, and the community that you are serious about safety and professionalism.

If you don’t already, create a volunteer application, along with an authorization to conduct background screening. Have the potential volunteer sign and date both.

Interview volunteers. Formal interviews will increase the quality of your volunteers, enable you to place them in the ideal position, and determine if the NPO and volunteer are a good fit for each other.

Ask for—and follow up on—references. Just as when hiring an employee, you can learn a great deal—good or bad—about an applicant’s character, work habits, and personality by speaking to their references.

Once the volunteer has passed all of these steps, submit their information to a qualified, professional background screening service provider.

After the volunteer comes aboard, institute a probationary time, when both you and the volunteer observe and learn about each other. Provide adequate training on duties, expectations, policies, and procedures. Help your volunteers succeed!

Conduct feedback sessions. Just as you would do performance checks with employees, check in with volunteers to see how they are doing, what they need to perform their job well, and what suggestions they have.

Recruiting volunteers is like hiring employees. Do your homework and proceed with caution prior to bringing them on. Then show them appreciation and give constructive advice, and they will thrive in your organization.

Volunteer Activity: Top U.S. Cities and States

Wednesday, December 30th, 2009

volunteer_shirtThe top ten rated U.S. cites for volunteering are: Minneapolis-St. Paul, MN; Portland, OR; Salt Lake City, UT; Seattle, WA; Kansas City, MO; Columbus, OH; Oklahoma City, OK; Hartford, CT; Denver, CO; and Washington, DC.

Numbers range from 38.4% of all residents volunteering in Minneapolis-St. Paul (908,900 volunteers) to 30.9% of residents (1.3 million volunteers) in Washington.

The top ten rated US states for volunteering are: Utah, Nebraska, Minnesota, Alaska, Iowa, Montana, South Dakota, Kansas, Vermont, and North Dakota.

Here’s how the state numbers break down: from Utah, with an average annual volunteer rate of 43.5% and 817,200 volunteers to North Dakota, with an average volunteer rate of 35% and 174,800 volunteers.

The top activities performed by volunteers were fundraising, collecting and distributing food, general labor, tutoring and teaching, mentoring youth, and management.

The bottom five states? Mississippi, Louisiana, Florida, Nevada, and New York. Their numbers range from 20.9% to 18.7% of their residents volunteering.

National trends show 60.8 million volunteers, for a rate of 26.2%. The total number of hours volunteered is estimated at 8.1 billion. The places with the highest number of volunteers are religious organizations (35.7%) and educational or youth service organizations (26.7%).

As the economy continues its climb out of recession, volunteers will continue to serve a vital role in the work and success of U.S. non profit organizations.

Source: Volunteering In America

Volunteering Keeps One Younger

Wednesday, December 23rd, 2009

older-volunteersVolunteering appears to prove the saying, “’tis better to give than to receive.” While most volunteers’ intentions are solely to help others, researchers say that the benefits to the volunteers are also numerous.

Studies indicate a high correlation between health and volunteering. Volunteers have lower mortality rates, greater functional ability and lower rates of late-life depression than individuals who do not volunteer.

Older volunteers seem to receive the most benefit, likely because they are more likely to suffer health problems in the first place. Volunteering provides physical and social activity, as well as a sense of purpose. This is imperative to seniors, because those aspects of their lives tend to wane as we age. And the more one volunteers, the higher the level of benefit!

This is important to non profit managers and volunteer recruiters because the Baby Boomer generation is now reaching retirement age. This group is all about staying healthy and living a full life. So, advertising the fact that volunteering has numerous benefits could help in recruiting volunteers—especially in the Baby Boomer group.

The study even showed that chronic pain sufferers experienced lower levels of pain and depression when they began to serve as peer volunteers for other chronic pain sufferers.

Better health leads to higher rates of volunteerism; volunteering leads to better health. The cycle continues and sustains itself—good news for non profit organizations that need volunteers!

The study also indicates that the benefits of volunteering do not start to kick in until a threshold of one to two hours per week is reached. So, tout the health benefits of volunteering in your outreach efforts—and be ready for your phone to start ringing!

Ideas for Younger Volunteers

Thursday, December 17th, 2009

kids who volunteerTap into a group you might not have considered for volunteers: kids! Many parents and guardians are encouraging their children to volunteer during their downtime. More and more high schools require volunteer projects to graduate. Community giving days and National Volunteer Week focus attention on nonprofits. Is yours ready to take advantage of the increase in younger volunteers?

Nearly any charity can use the skills and time of young people. Certainly, if your nonprofit’s mission is driving seniors to appointments or delivering furniture to the needy, you won’t naturally think of using kids to perform your routine tasks. But thinking outside the box can spur ideas to involve kids. And the more ways you find to teach kids to give of themselves, the more ways your nonprofit can benefit.

What are some ways younger people can help? Basic tasks are best for the smallest children. Older kids can take on more responsibility. Here are a few ideas:

Sorting: most kids can handle sorting at an early age. Do you have donations from a clothing or coat drive sitting in piles? Ask kids to group them in whatever way you need: size, season, gender. Look around your offices and warehouse areas to see what needs organizaing, and have a kid sort it out for you.

Boxing: Kids can handle boxing up food from a food drive, supplies for the homeless shelter, or even stacks of paperwork for year-end storage.

Light cleaning: Put a broom in a child’s hand and let him or her go to it. Have a youngster clean the glass door to your facility. Hand a kid a dust cloth and ask them to wipe down the common areas of your office. Keep things safe: no lifting, ladders, or use of chemical cleaners. Kids might not do as thorough a job as you would like—but the idea is to encourage them to give of their time and use up some energy.

Serving clients: kids can bring smiles to your clientele and other volunteers, just by offering to help. Older kids can help serve meals; baking cookies is a great way to involve the little ones.

Reading: if your charity serves youth, perhaps you can arrange for older kids to read to groups of your kids. Conversely, older folks enjoy visits and reading from kids, too.

Everyone benefits when young people catch the volunteer bug. And just knowing they’ve helped out can be a huge boost to a kid’s confidence. You never know how many lives you can change by reaching out to younger volunteers!

Count on CriminalData.com for your volunteer prescreening services. Protect your staff, clients, and your community with background checks.

How to Find More Volunteers

Thursday, December 10th, 2009

hands-in-the-air on volunteer screening blogGot volunteers? Great! Need volunteers? Here’s where to find them:

Word-of-mouth: the oldest way to communicate a need is still viable. Let your friends and family know that you need volunteers. Ask them to spread the word. You never know whom they will see in a day, so your perfect volunteer might just be waiting to hear that they are needed.

Social media: SM is the new word-of-mouth. Word spreads online much faster, to larger groups, than ever before. People are plugged in, online, and receiving information almost 24 hours a day. Why not take advantage of this accessible audience? Here are two ways to get on the SM bandwagon—and remember, it’s not a fad, and it’s not going away!

1. Facebook: If your nonprofit has not set up a Facebook page yet, put that on your to-do list. Facebook has 350 million users—in fact, if Facebook were a country, it would be the 4th largest in the world! You are missing out on a great deal of free exposure for your charity if it has no Facebook presence. Go here and get started!

2. Twitter: More and more nonprofit organizations (NPOs) are on twitter. Why? Because it is one of the easiest ways to keep in touch with your supporters, the community, and potential volunteers. Twitter can also help you connect to resources, other NPOs and tons of current, useful information—about politics, the economy, fundraising, management, and scores of more topics. Start a twitter account for your charity, search for people who have similar interests, find the twitter lists that your community members are on, and you’ll soon have a nice network of followers and resources delivered to your desktop all day, every day!

Craigslist: Craigslist is free. Craigslist is visited by hundreds or thousands of people in your community every day. A simple “volunteers needed” ad is all you need to reach out to potential volunteers. And if you’re conducting background screening on your volunteers, you won’t need to worry about the type of person who answers an online ad.

If your NPO needs new volunteers, these quick, easy and FREE tips just might be the best way to find them!

Remember to screen volunteers properly to protect your staff, other volunteers, and clients.

How to Boost Year-End Giving For Your Non Profit

Wednesday, November 25th, 2009

Charitable Giving on Volunteer Screening BlogLast week we reported on the year-end picture for charitable giving: traditional holiday gifts to non profits are likely to be way down in 2009 over 2008. But the study revealed some other interesting statistics, too. Using the data wisely to change your non profit’s year end strategy could be an effective way to boost income.

This year, successful non profits are using the recession as a starting point to re-establish relationships and appeal to new and existing donors. The difference is in the message: avoiding the same, stale, year-end letter is essential. Donors and potential supporters are weary and wary this time of year. Everyone knows that non profits need help more than ever—but most people cannot give to every one of the dozens of appeals they receive this time of year.

So here’s some statistics you can use in your year-end holiday appeal: the same charitable giving study reveals that fully three-quarters of Americans surveyed would prefer to receive gifts that help others, rather than traditional holiday clothing, and electronics. And, an overwhelming majority—95%—want the nation’s holiday focus to be on helping children. A message that speaks to the heart of the recipient could go a long way to standing out from the crowd—and being more effective. The fact is that your donors might not know that most of the folks on their holiday gift list would rather see them give a needy organization a donation than give them a present.

So don’t send out the same message this year to your supporters and donors. You can help make gift-giving much easier—and maybe even increase your donations—simply by pointing out that giving gifts of charity and helping children in need is what everyone on their list really wants this year.

Report Says Year-End Giving Will Be Down

Thursday, November 19th, 2009

dollar-sign12009 has been a tough year for non profits and charities all over the United States. And unfortunately, the traditional year-end bump that most receive will not likely happen this year.

As the economy sputters back to life, unemployment is higher than ever—and wallets are snapping shut. Doing without is the new trend, and giving to charities is just not possible for countless Americans.  For those whose incomes have been slashed and are out of work, the incentive of a tax deduction for charitable giving is not at all important.

Giving to a charity as an alternative to buying a gift is not as widespread as last year. A new report commissioned by World Vision says that only 38% of Americans are more likely to give to charity as a gift to another this year—in 2008, that figure was 49%.

Practicality has replaced philanthropy, as holiday gift-givers focus on providing treats to those who have done without them all year, or on giving basic necessities to friends and family who have not been able to afford them.

The good news is that most of those surveyed  for the report plan to increase giving when they can—a full 74% said “yes” when asked if they would increase charitable contributions when the economy improves.

In this economic downturn, non profits have experienced a double-whammy: the need for their services has increased while donors’ ability to give has been significantly cut. The same number of people are donating to charity, but they are giving fewer dollars. Even the nation’s most successful charities expect a 9% decline in income for 2009.  The American Heart Association ended its fiscal year on June 30 with donations down by almost 12%.

Luckily, the AHA saw an increase in both  the number of individual donors and the number of volunteers—a sign that folks still want to help, even if they can only give small amounts of cash or their time.

Count on CriminalData.com for your volunteer prescreening services. Protect your staff, clients, and your community with background checks.

Getting Creative with Donors

Tuesday, November 10th, 2009

Donor writing a check on volunteer screening blogAs non profits climb out of the deep hole created by the recession, volunteer managers and fundraisers are more than a little weary. But some have used the recession to get creative when asking donors for help.

In Virginia, an art museum asked its top donors to give even more so it could eliminate its entry fee and open the museum to everyone, regardless of ability to pay. Believing that the economic situation was exactly the time when folks needed access to art, four donors gave $150,000—and the fee was eliminated.

But free admission created another issue: how to appease the members whose annual fees give them the important perk of unlimited entry? The museum approached the problem with a creative solution: they changed their marketing message to help members understand all the other benefits they receive, such as invitations to special exhibits and events, and to point out that it is their membership fees that are helping others enjoy the museum.  The museum also instituted an entry fee for four special exhibitions per year, which members could still attend for free.

How is it working? The first week of September, when free admission began, saw three times the usual attendance and double the voluntary donations at the museum’s door.

Other non profit organizations are polishing up their donor and volunteer relationships. The head of a youth services foundation in Washington decided that the economic slump was not the time to do just an annual report or stage the same tired annual fundraising event. Personal cards and more frequent updates kept the charity’s name top of mind throughout the year. And when it was time for the annual fundraising event, she took a bold step by ramping it up into an elegant affair—a big change from the simple thank-you dinner of years past.

Instead of charging nothing to attend and hoping for donations at the event, the organization hired an exclusive caterer and held the function in the nicest ballroom in town. They charged $75 per ticket, and quickly sold out. Additional fundraisers at the event brought in even more cash. And, she had more volunteers than ever before, because the event was more fun than ever before!

The lesson as we come through the end (hopefully) of the recession is to be bold, come up with new ideas, and go big! Put your non profit ahead by giving people something to talk about.

End of Year Newsletter Ideas

Wednesday, November 4th, 2009

man-writing-laptop on volunteer screening blogIt’s November, which means you have just a couple of months to wrap up your 2009 non profit marketing plan (if you even had one!). If you’ve been sending and/or emailing a newsletter out regularly—great! If not, a year-end wrap up is a great way to get in the habit. Newsletters don’t have to be long to be effective. In fact, most folks prefer shorter bits of easy-to-read news. Four short paragraphs are sufficient. Choose from these ideas:

Accomplishments, or Goals Set and Achieved: Here’s where you list all the good things your non profit organization did in 2009. Pull data from board reports and meeting minutes. If you submit a monthly or quarterly report to your Board of Directors, then you probably have all the information you need to compile your list of accomplishments.

Thanks to our Volunteers: Include the number of hours your volunteers donated to your organization, the number of events they helped organize, or actual jobs they performed. Statistics are compelling and impacting, so use numbers like “3,782 meals served,” or “62,000 dollars worth of time donated.”

Event Highlights: Add ohotos and description of the fundraisers thrown, programs given, trade shows attended, schools visited, or races run. Any group photos with your charity’s t-shirt or logo prominently displayed are effective ways to communicate involvement and support in your community

Volunteer of the Year: Choose a volunteer to honor. Include a photo and bio, including why they chose your organization when offering their volunteer services. Volunteers love to see their names and photos, and to know they are appreciated. Plus, showing them a little love will help you recruit more volunteers.

Board Members: Introduce all the members of your board, especially new members. Be sure to mention any board members who left or rotated off in 2009, and thank them for their service.

Goals for 2010: Let your supporters and community know what you plan to accomplish next year. Then at the end of 2010, you’ll know exactly what goals were met, and where you need to keep working.

Lives We’ve Impacted: Make a personal connection with your organization’s work by telling clients’ real stories. Include a photo if privacy is not an issue. Telling stories is the best way to make your organization’s mission resonate with your supporters and community.

Marketing communications are a vital link to your supporters, volunteers, and community. Keep yours consistent and interesting, and you will see a return for your efforts!

Charities: Don’t Stop Screening Volunteers Due to Lack of Funds

Wednesday, September 30th, 2009

volunteer-with-kidsMany charities and non profit organizations (NPOs) think that they are not equipped or lack the resources to screen all volunteers that apply to help them. Especially in our down economy, when fund raising is more difficult and budgets have been slashed to the bone, volunteer managers might be tempted to skip this important step in the recruiting process.

What a mistake! Every organization has way too much to lose each time an unknown entity is put into the community on its behalf. Depending on the situation, a charity could face losses ranging from its good reputation, to a monetary loss from damages, or even the destruction of the entire organization—solely because it failed to conduct a criminal background check.

Especially at risk are those agencies serving vulnerable populations, such as the elderly, physically and mentally disabled, and children. Unfortunately, the general public contains far too many predators that target these groups specifically. How can a volunteer coordinator know who is safe—and who has the potential to ruin innocent lives and the organization itself?

Professional, thorough interviews of volunteer applicants is the first step to protecting your NPO. Ask the right questions, and ask the same of every applicant. Consider whether the person is appropriate for interacting with clients, or doing behind-the-scenes or event-only tasks that minimize their contact with the public.

Proper background screening is next. If funding is an issue, consider the potential losses to the organization if an unscreened criminal harms a client, and the value of background checks becomes clear. Don’t forget that credit checks can prevent financial losses.

Reference checks are also crucial. Ask references if they would want the potential volunteer taking care of their child, parent, or loved one. This question tends to make people think—and answer honestly.
And finally, for every new volunteer, the screening process must continue through proper training and supervision. This ongoing effort is necessary—even if the volunteer passed the background screening. You cannot be too careful.

If you are a non profit volunteer coordinator, remember that now, more than ever, proper procedures, including background checks, are essential to minimize the risk to your organization!