Posts Tagged ‘Managing Volunteers’

Safety Tips for Volunteers

Tuesday, June 9th, 2009


older-volunteers-laughing on volunteer screening blog

All Nonprofit Organizations (NPOs) rely on their volunteers. But some NPOs, by the nature of their work, sometimes put their volunteers in harm’s way. You want to know you’re doing everything you can to keep your volunteers safe—and not only because it’s the right thing to do. It’s important to the financial health of your NPO to minimize all risks, including risks to volunteers’ safety.

Share these tips with your volunteers. Then, enforce them every day.

Don’t be a target. Regardless of the area your volunteers are working in, it’s important not to draw attention. Have volunteers leave their jewelry at home, and their purses or backpacks in locked storage at the office. They should carry only a driver’s license or other ID, plus the keys they need to operate the vehicle they are driving.

Buddy up. Have your volunteers work in pairs at minimum. Partner older or frail individuals with someone younger and stronger.

Be aware of surroundings. It’s important to keep looking around when walking down unfamiliar streets. Warn volunteers not to walk with eyes focused on the sidewalk or they’ll be easy to sneak up on. Help them identify safe havens like stores, fire stations, or service stations in the neighborhood they’ll be working where they can seek help if necessary.

Avoid walking, driving, and stopping on poorly-lit streets. If they must stop, your volunteers should do so in a well-lighted parking lot at a busy place, such as a department or grocery store.

Cop an attitude. Tell your volunteers to walk with heads held high, to look like they mean business, and to maintain a healthy degree of mistrust. It may be against their nature to be rude, but it could be important to their safety in certain situations.

Parking safety:  No leaving keys in the ignition. Try to park under a streetlight on a busy street, or even better, in staffed parking lots or garages. Don’t park next to large trucks or RVs. Check the back seat before entering the car. Do not leave valuables in the vehicle.

Check-ins are a must. Everyone must call into the office at regular intervals when working in the field. Record your volunteers’ cell numbers so you can call them if they miss a check in. Consider having a couple of extra cell phones added to the organizational account to give to cellular-free volunteers. Everyone should have the means to make emergency phone calls at all times. If a volunteer is working in an area with no cell coverage, have them call from a landline and then record that number.

These basic safety tips can keep your volunteers from becoming targets or victims of crime when working on behalf of your organization. By practicing caution each time they are in the field, it becomes second nature. And don’t anyone slack off on safety; remember that minimizing your NPOs financial risk is part of good management. And for an even higher level of protection, screen potential volunteers before you allow them to work with your clients, volunteers or staff.

Why They Do It: What Motivates People to Volunteer

Tuesday, June 2nd, 2009

hands-in-the-air on volunteer screening blogGood volunteer coordinators see their nonprofit organization’s (NPO) volunteers as more than just bodies filling positions. Knowing names and personal histories is the first step in fostering good relationships when managing people. It’s also important to know what motivates your volunteers, so you can keep them engaged and enjoying their service to your organization. It’s far easier to keep happy volunteers than to replace burned-out or disinterested ones!

So, what makes people volunteer their time and energy to service and charity organizations?

1. People like to make a difference. Whether focused on their street, their neighborhood, community or the world, people want to know that their efforts are actually making a difference to another human being. Remind your volunteers of the changes they are bringing about through their work. They may be changing one life or making the entire world a better place to live—and they should know it.

2. Volunteering makes people feel better. Giving to others without expecting anything in return is reward enough for many volunteers. Many report feeling their mood brighten by seeing how others are affected by their work. Some volunteers get “addicted” to these good feelings—a real bonus for their chosen organizations. Do what you can to help make your volunteers feel good, and they’re more likely to stick around.

3. People like to learn. Many folks look to volunteering as an opportunity to learn new skills, or do something completely different than their profession. Keep this in mind as you assign tasks to your volunteers; don’t assume they’d like to perform the same tasks they’ve been doing for years! Switch things up when you can to keep people fresh.

4. Volunteers are “people people. Many volunteers report their love of meeting new people as a big reason they offer their help to service organizations. If you have extroverts among your volunteers who are not getting enough people contact, you could lose them.

5. People love to support their favorite causes. Step inside an animal shelter and you’ll see animal lovers volunteering their time. Look no farther than the Boys and Girls clubs and you’ll find volunteers who relish the idea of turning around the life of a kid. If you need more volunteers, a great place to start looking is at your donor base. After all, these people have already demonstrated and interest in your cause!

6. Volunteers love to be active. Most volunteers aren’t good at the couch potato thing. These folks love to be out and about in the community, knowing what’s going on, and contributing to society. Keep your volunteers busy before they get bored and move on.

7. Everyone like perks. Some people are ushering at the local theater because they want to see plays for free. Others volunteer at art museums to get their fill of paintings and sculptures. Still others just like to be included in the annual volunteer appreciation luncheon. Bear in mind any perks you can offer your volunteers to keep them happy and show your thanks.

8. Some folks love seeing how things work. Certain volunteers get a kick out of seeing how a food bank or health clinic works. Others are more event-oriented and love working on parade floats, or setting up food booths and music. These behind-the-scenes people are vital to many NPOs’ success stories. Remember that not all your volunteers want to be on the front lines.